Are you in the right place?

Please select your shipping country.

← Accessories

Returns & Exchanges

We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any unused items and receive a refund. In order to be eligible for a return, your item must be unused and in the same condition as that when you received it. It must also be in the original packaging.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange.

Extended holiday returns: All orders made on rains.com during November and December can be returned by the 31st of January. Requests for exchange of gift orders are only accepted during January 2021.


Prior to generating a return, please contact rains@noblegentlemen.com with your order # and reason for the return. Once confirmed a customer service representative will provide you with a return address and instructions on how to proceed.

Please return products bought from an authorised Rains dealer to the original place of purchase. If you cannot return the products to the original place of purchase, please contact rains@noblegentlemen.com to seek approval.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any regular priced item that is returned more than 30 days after delivery.
  • If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.


Late or missing refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at rains@noblegentlemen.com


Exchanges

Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order. For replacement requests, send us an email at rains@noblegentlemen.com and send your item to:

Attn: Noble Gentlemen Trading Co c/o RAINS
Unit 201 - 1183 Odlum Drive,
Vancouver, BC, V5L 2P6

Depending on where you live, the time it may take for your replacement product to reach you, may vary.


Shipping

Prior to generating a return please contact rains@noblegentlemen.com with your order # and reason for the return. To return your approved product, you should mail your product to:

Attn: Noble Gentlemen Trading Co c/o RAINS
Unit 201 - 1183 Odlum Drive,
Vancouver, BC, V5L 2P6

Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop point delivery. Consider using delivery service with tracking. Customers are responsible for any lost parcel when returning products to Rains.

Rains Newsletter

Subscribe to the Rains newsletter and be the first to hear about the latest collection launches, exclusive drops and brand updates.