Returns

We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any intact items and receive a refund. Please note, currently we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to return and place a new order.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.


Please follow the steps below, for returns:

Submit your return here.

* Your options of a return label will be shown during the submission of a return.

  • If the items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

 

Using our prepaid shipping label will deduct $10 CAD from your refund

We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.

    • The delivery fee will be refunded when a full order is returned.
    • If your order has been sent with non-standard delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered.
    • We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions.

Uncollected parcels or undeliverable parcels

If you are not able to pick up your delivery as agreed or the parcel is undeliverable, then the order will be returned to Rains, and the parcel will be handled as a regular return

In the following cases, you should contact mail@rains.com for review before returning the goods to us.

  • If you receive a damaged or wrong product
  • If the warranty period is expired