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We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any intact items and receive a refund. You may get a full refund or exchange your item for a different size or color.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund / exchange.
In the following cases, you should contact firstname.lastname@example.org for review before returning the goods to us.
1. Click “start your return” above and follow the steps. You will receive your return label in this process. Unless your product is faulty, each return label costs C$10 and the cost will be deducted from your returned amount.
2. Pack the product(s) in the original packaging. Include the delivery note (the paper that came with your order) in the parcel.
3. Mail the product(s) to Rains CA at Bergen Logistics, 3925 Steeles Avenue East, Unit 3, Brampton, ON L6T 5W5, Canada.
4. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.