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Terms & Conditions


Information about us

This online store is operated in partnership with the company Noble Gentlemen Trading, (“Noble Gentlemen”).

Contact information:

Noble Gentlemen Trading Co.
201-1183 Odlum Drive
Vancouver, BC
Canada
Phone: 604-569-4437
E-mail: rains@noblegentlemen.com

Noble Gentlemen will receive your order from the online store and be responsible for processing it. In this way, the product(s) you purchase at the online store will be completely handled by Noble Gentlemen, who will be exclusively responsible for:

  1. Processing and receiving requests
  2. Processing and receiving payments
  3. Billing the product(s)
  4. Delivering the product(s)
  5. Post-sale matters in relation to delivered product(s)
  6. Customer service

Payment

We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with the following methods: Visa, Mastercard and AMEX.

Prices do not include payment or delivery charges.


Security

You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.

If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted  (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.


Taxes

All prices on rains.com are including the applicable VAT tax rate for your country. Orders within Canada will not need to pay duties but will be subject to provincial taxes. All such charges are your responsibility. Rains has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge Rains an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. However, we do not guarantee the prices are 100% correct, they are just estimates.


Returns & Exchanges

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. In order to be eligible for a return, your item must be unused and in the same condition as that when you received it. It must also be in the original packaging.

Prior to generating a return, please contact rains@noblegentlemen.com with your order # and reason for the return. Once confirmed a customer service representative will provide you with a return address and instructions on how to proceed.

Please return products bought from an authorised Rains dealer to the original place of purchase. If you cannot return the products to the original place of purchase, please contact rains@noblegentlemen.com to seek approval.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any regular priced item that is returned more than 30 days after delivery.

For further details, please visit our Returns / Exchanges page.

Note: Refunds on online purchases are not possible in our physical Rains Stores. But we always offer to do an exchange for a different product, colour or size.


Complaints & Faulty Delivered Goods

Products purchased via our webshop are covered by a 2-year warranty. If you have received a faulty item or the wrong product, you will be returned simply as described above. If we believe that your complaint is justified, we will send you a new product with free shipping and will refund your shipping costs. If the item is out of stock, we will refund the price of the item or exchange for any other product at same paid price.


Shipping

All items are shipped by Canada Post, FEDEX or Purolator. You therefore have the opportunity to follow your package via track and trace from shipping it until it is delivered. We ship within Canada only. Once you have received the package, you should inspect the goods. If the package and / or contents are damaged, please immediately contact our Customer Service.


Noble Gentlemen – the official representative of Rains in Canada
201-1183 Odlum Drive
Vancouver, BC
Canada
Phone: 604-569-4437
E-mail: rains@noblegentlemen.com

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